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Civil Rights

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Pursuant to State and Federal Law, the administration of social services programs are nondiscriminatory, and no person shall, because of race, color, national origin, political affiliation, religion, marital status, sex, age or disability be excluded from participation in, be denied the benefits or, or be subjected discrimination.


Civil Rights Coordinator

The role of the Civil Rights Coordinator is to objectively investigate allegations of discrimination and render findings on complaints. All investigations are handled in a manner that maintains confidentially to the extent reasonably possible.


How to File a Discrimination Complaint

If you feel Madera County has discriminated against you, you can make a discrimination complaint to the Madera County Department of Social Services Civil Rights Coordinator:

Monica Maxwell
Madera County Department of Social Services
P.O. Box 569
Madera, CA 93638-0569
Phone: (559) 675-7841
Fax: (559) 675-7761

The information the Civil Rights Coordinator will likely need includes the following:

• Client/Applicant name and contact information
• The basis of the complaint (e.g. race, gender, religion)
• The discriminatory action(s) taken against the complainant (e.g. denial of benefits, no reasonable accommodation made, etc.)
• The actual date(s) the incident(s) took place.
• The names, job title, division, location of the individual(s) accused of discrimination.
• A detailed explanation of the sequence of events which you believe to be discriminatory.
• The specific action or corrective measure the complainant is seeking


Filing Deadlines

A complaint must be filed within 180 days from the date the alleged discriminatory action occurred unless the time for the filing is extended by the Civil Rights Coordinator for good cause.


How the Complaint is Investigated

Upon receipt of the complaint, the Civil Rights Coordinator will send a letter to the complainant acknowledging receipt of the complaint within 20 calendar days. An investigation is scheduled and may include reviewing and obtaining copies of relevant documents (Notice of Action, information from files, etc.), interviewing witnesses (workers, supervisors, etc.), and any other actions considered necessary in order to obtain relevant information.

It is important to remember that the complainant is expected to participate and cooperate with the investigation by providing any written material, names of individuals to interview, or any other information, which would assist in the investigation.


Alternate Agencies Where a Compliant Can Be Filed

California Department of Social Services Civil Rights Bureau
744 P Street, MS 8-16-70
Sacramento, CA 95814
(916) 654-2107
(866) 741-6241 (Toll-Free)

For The CalFresh Program:
United States Department of Agriculture – Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, S.W.,
Washington, D.C. 20250-9410
Telephone: (800) 368-1019 TTY: (800) 537-7697

United States Department of Health and Human Services
Office of Civil Rights
90 7th Street, Suite 4-100
San Francisco, CA 94103
(415) 437-8310 (voice)
(415) 437-8311 (TDD)

For more information, refer to PUB 13. The publication PUB 13 pamphlet describes your rights and explains what you can do if you have a complaint. The information in the pamphlet is for persons applying for, receiving, or who have received public assistance or services.